Cancellation & Refunds

Cancellation and refund eligibility depends on the service, seller or provider policy shown at the time of booking or order. Where a refund is due, it is processed to the original payment method within standard banking timelines.

You may cancel a service booking free of charge until a professional has been assigned. Once a professional is assigned or has travelled to your address, a visit or cancellation charge may apply as disclosed at booking.

For quotation-based services, the visit fee covers the professional’s inspection trip. If you approve the quote, the fee is credited against your final invoice. If you decline, the visit fee is retained for the work already done.

Store orders are fulfilled by independent sellers, who set their own return window. Raise a return from your order page; once the seller approves it, the refund is issued to your original payment method.

Marketplace listings are sold by individual users. Please inspect the item at handover — DTFT records the transaction but is not a party to the sale.

Open the booking or order, use the cancel or return action, or write to contact@dtftgalaxy.com with your booking or order number. We respond within one working day.